Privacy policy
What our Privacy Policy covers and how we use information about you:
Our Privacy Policy explains how we collect, use, share and protect personal information about you. If we update this Policy, any such changes will be published on our website.
Collection of personal information
- We may collect personal information about you when you:
a) purchase any product or service from us, including purchases online, through the portal, by telephone, at an office, another retail point or in any other form used by the company;
b) register on the company website;
c) subscribe to news, alerts or other services from us;
d) request additional information about a product or service from us or contact us with a question;
e) take part in a competition, prize draw or survey;
- Where appropriate, we may also collect information about you from other organisations, including but not limited to fraud prevention agencies, business directories and credit information organisations.
Personal information we collect
The information we collect depends on the products and services you use or subscribe to. It includes, but is not limited to:
a) your name, address, telephone number, date of birth and email address;
b) information about your credit and debit cards, your bank account number or other banking information;
c) information about your preferences relating to particular products, services and lifestyle activities, when you share it with us or when we infer it from the way you use our products and services;
d) the content of your communications with us, such as a note or a recording of a telephone call you made to one of our contact centres, an email or letter you send to us, or any other record of your communication with us;
Article 3. Use of your personal information
- We may use and analyse information about you in order to:
a) process goods and services you purchase from us and provide information about the progress of processing your order;
b) provide you with general information about new products and services, unless you opt out of receiving our marketing information in the appropriate manner;
c) provide you with an appropriate service or product.
d) contact you about offers and promotions based on how you use our products and services.
e) charge you for the use of our products and services or receive the appropriate payment from you;
f) respond to any question or interest you may have regarding the use of our products and services;
- We will retain information about you for the period required by law. Where there is no legal requirement, we will retain it only for as long as we need it. We may also retain certain personal information about you for a reasonable period after termination of a contract, only in case you decide to use our services again, provided that you have not opted out of receiving marketing information from us in the appropriate manner.
Article 4. Sharing personal information about you
We may share information about you with:
a) law enforcement agencies, regulatory bodies, courts or other public institutions if required or permitted by law;
b) where disclosure is reasonably necessary to protect us from fraud, protect our rights and property, or protect the interests of our customers;
Your rights relating to privacy
5.1 You may write to us at any time to receive a copy of the personal information we hold about you.
5.2 If you believe we hold inaccurate information about you, please contact our hotline in the appropriate manner.
5.3 You may opt out of receiving marketing information at any time and in any form you choose;