Refund policy

Refund policy

 We understand that online shopping can be challenging, and we strive to provide the best service so that you are always satisfied shopping with us.


Warranty

Depmall™ offers a 2-year warranty on all products sold by us to help ensure your complete satisfaction.

What does the 2-year warranty cover?

  • In the event of any manufacturing defect or damage to the product, we will arrange its replacement or repair.
  • If the item is damaged during transit, please notify us within 48 hours so that we can take appropriate action.

Warranty terms:

  1. The item must have been purchased only through the Depmall website.
  2. Proof of purchase is required, such as an order confirmation email or receipt.
  3. The warranty applies only to manufacturing defects and does not cover:
    • damage caused by use of the item;
    • damage caused by improper use or care;
    • damage caused by any physical impact to the item.

How to use the warranty
If your item does not meet your quality expectations or has a defect, please contact hello@depmall.com and provide:

  • your order number;
  • a detailed description of the item and, where necessary, photographic evidence.

We will assess your request and, in accordance with the warranty terms, offer a solution: repair, replacement or another appropriate outcome.

Late or missing refunds, where applicable

There is often a processing period between financial institutions before a refund is reflected, usually 2 to 3 days. If you have still not received your refund after this period, please email hello@depmall.com and allow us to investigate the matter.

Gifts

Please follow the instructions above for returning online orders. If the item was marked as a gift when purchased and was sent directly to you, you will receive gift credit based on the return value. Once we receive the returned item, you will receive a digital gift certificate by email.

Damaged items

If you receive a damaged or defective item, please send your request to hello@depmall.com.

If you do not notify us of damage within 48 hours, we may be unable to process your request. We use shipment and delivery confirmation data when reviewing claims for damage or returns.

Feedback

Your feedback, questions and any concerns matter to us. Please email hello@depmall.com and tell us how we are doing. We take your feedback seriously and always strive to improve our service.